O'Neill Group are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us using the link on the home page.

Our Contact details:
O'Neill Vintage Ford
5 Stephenson Court
Brindley Road
Coalville
Leicestershire
LE67 3HG.
United Kingdom

Telephone 01530 839902

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We only accept credit card payment by Visa, Mastercard, Maestro/Switch.

We do not charge for any item until it is ready to be dispatched. (Some larger/heavy items may require a deposit). Backordered items are not charged until they are ready to be shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All orders are dispached by DHL Express.

Our standard UK mainland delivery charge is £5.79 plus vat.

Some Scottish post code regions are excluded from the standard shipping charge, as we get charged extra. (Sorry, not our fault).

Oversized or heavy items will carry a surcharge and will not qualify for standard delivery pricing.

We also ship daily to most EU Countries, plus Australia and New Zealand.
Your shipping charge will be displayed in the checkout.

As soon as we have your chosen items in stock, we will process your payment and deliver your order right away.

If you order an item that is not in stock, we will delete it from your order and you will not be charged at that time.

(The web ordering system is only a pre-authorisation when you place the order. We do not actually take any funds until we have checked the stock availability for your order).

We will back order the item for you and let you know by email when they come into stock, so that you can place a further order at that time, should you still need the item.

Please note that 95% of our products are ordered in from the USA and pricing can fluctuate daily, therefore the back ordered item may have a price change, which is why you are not obliged to purchase it.

UK orders include vat where applicable.

Since Brexit, all International orders are not charged vat. so If you order from outside the UK, you will be responsible for taxes, duties and handling fees in your own country.

DHL customs will collect the fees from you, to pass to your government.

It is important that International customers understand they must pay all due customs and duties for deliveries to Europe. We will not be able to refund purchases that are refused delivery to Europe due to unpaid customs charges.

When the order is placed at our website, you can be confident of the highest level of security when using our payment service.
We use Sellerdeck Payments System which is highly secure with sophisticated fraud screening through Credit Call.

Full PCI-DSS Level 1 compliant. View Certificate

View Security Standards Details

Sophisticated fraud screening enabled through The 3rd Man, 3D Secure, CVV2 and AVS.

All of our parts are guaranteed to satisfy if used as originally intended. All parts are guaranteed for 90 days to be free of manufacturing defects.

If an item has been found to be faulty due to being incorrectly fitted, the item will not be refunded. In any and all cases our liability shall not exceed the cost of the part purchased.

If you need to reach us, please email us using the link on the home page, alternatively, you can call on 01530 839902, or write to us at
O'Neill Vintage Ford
5 Stephenson Court
Brindley Road
Coalville
Leicestershire
LE67 3HG.

CALLERS ARE WELCOME BY APPOINTMENT ONLY.

INTRODUCTION
In this privacy policy, "we" and "our" relates to O'Neill Vintage Ford.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from O'Neill Vintage Ford or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

AUTOMATED PROCESSING
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information (the right to be informed). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01530 839902.
Contact Page Here!


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

All returns will be charged a 10% restocking fee.

Returns or faulty items must be reported to us within 3 days of delivery. We will then issue a returns reference.

All returns must be received within 14 days from receipt.
Any item received after this timescale, will not be refunded.

Returns for refund or exchange must be in pristine and re-saleable
Condition, in original, undamaged packaging.

If they are received by us in imperfect condition and not in their
original packaging, they will not be refunded.

All returns of unwanted items are at the customers own expense.

Books, DVD’s and special order items, are non returnable.